If you are experiencing shopping difficulties resulting from COVID-19, please see our frequently asked questions below before contacting Customer Service. We are currently experiencing increased demand and wait times may be longer than usual.

We apologise for any inconvenience caused and thank you for your patience.

- Will my order be delayed?

We use UPS as our primary shipping carrier for domestic shipping. Orders might be delayed according to UPS service alerts. Please refer to the UPS Service Alert page for the most up-to-date information on shipping times. Click here 

For international orders, we cannot guarantee the shipping time at this time.

- Will you continue to ship to countries affected by COVID-19?

Yes

- How do I contact Customer Service?

Contact us via email ( [email protected]), or through LiveChart. 

- Am I safe purchasing pieces shipped from USA affected by COVID-19?

To ensure the safety of our customers, we follow the most up-to-date advice from the World Health Organisation (WHO). The WHO has advised that it is safe to receive all packages, as the risk of contracting the virus from a package that has travelled and been exposed to different temperatures is low. Visit the WHO website for more information.